中文版
第一條|服務與過程
1. 買方提供之碳源樣本將運送至賣方實驗室精鍊製成紀念鑽石,買方授權賣方及合作夥伴進行運輸及使用。超出製作所需的碳源將不予退還。
2. 鑽石預計於首款結算日起 11 個月內完成,若有額外服務可能延長 2 個月。時間為預估,受訂單排程、鑽石顏色尺寸及技術因素影響。
3. 每件產品皆附認證書以確認碳源及鑽石 4C,如需其他國際認證,買方須支付額外費用,交付時間亦可能延長。
4. 賣方可與買方協議提供其他形狀與大小,另行書面確認並適用本條款。
第二條|樣本
1. 買方須提供封裝良好的毛髮或骨灰樣本寄至賣方指定地址。
2. 買方保證樣本為合法所有,與第三方無糾紛,若發生爭議導致賣方損失,買方須負擔相關賠償。
3. 買方理解樣本於製作過程中將失去原結構且無法回復,解約時賣方無法保證完整退還樣本。
4. 買方同意樣本將用於分析、提取微量元素及備用存儲等內部程序。
第三條|付款
1. 賣方確認收到樣本後 7 日內,買方須支付總金額 50% 作為首款,首款不予退還,支付後不得修改訂單內容。
2. 製作完成後,賣方會提供產品圖片供買方確認,尾款須於 7 日內支付,尾款未支付前不安排交付。
3. 若買方逾期付款,賣方可每日加收訂單總額 1% 違約金(至法定上限),逾期超過 30 日,賣方有權取消訂單且不退回已付款項。
第四條|交付驗收
買方理解並同意:生產過程需高溫高壓;每顆鑽石可能含微量夾雜物;淨度可能與期望不同;若指定顏色,可能經溫壓退火調色;實際克拉數可能大於或小於訂購範圍,不足則按比例退款,多出則不加價。結清尾款前產品為賣方所有。
第五條|運輸損耗
買方自行負責樣本寄送過程中損失風險,建議使用安全快遞。成品由幸李親自或以安全快遞寄送,若產品在寄送途中遺失,賣方同意重新製作或全額退款。
第六條|生產損耗
若因技術問題導致產品無法生產且無法以原樣本重製,買方可補件或選擇全額退款。若樣本碳含量不足,買方須提供額外樣本或選擇退款。
第七條|擔保
賣方保證依合格流程製作,對於產品交付後之遺失、誤用或損壞(含高溫接觸造成破裂)不負責。天然內含物不視為瑕疵。買方應確認戒圍尺寸,賣方不負尺寸錯誤責任。
第八條|延遲交付
因天災、疫情、海關、戰亂或不可抗力延遲交付時,履行時間將合理延後。若因買方提供資訊錯誤或延遲付款導致交付延遲,交期將相對延後。
第九條|責任限制
賣方對買方因任何原因產生之賠償責任以買方於訂單中實際支付金額為上限。
第十條至第十七條
契約終止、價格與稅費、適用法律(中華民國台灣)、通知方式、條款效力、優先順序、無第三方權利、完整協議——本條款與訂購表構成雙方完整協議,取代所有先前書面及口頭協議。
English Version
Article 1 | Services and Process
1. The carbon source sample (hair or ashes) provided by the Buyer will be transported to the Seller's laboratory for refinement into a memorial diamond. The Buyer authorizes the Seller and its partners to transport and use the sample. Any carbon source exceeding the required amount will not be returned.
2. The diamond is estimated to be completed within 11 months from the date the initial payment is settled. Additional services may extend this by up to 2 months. This timeframe is an estimate and may vary due to order scheduling, diamond color, size, and technical factors.
3. Each product will include a certificate confirming the carbon source and the diamond's 4Cs. Additional international certification requires extra costs and may extend delivery.
4. The Seller may provide diamonds of other shapes and sizes upon written agreement with the Buyer.
Article 2 | Samples
1. The Buyer must provide well-packaged hair or ash samples to the Seller's designated address.
2. The Buyer guarantees legal ownership of the samples without third-party disputes. The Buyer shall compensate the Seller for any losses arising from such disputes.
3. The Buyer understands that samples will lose their original structure during production and cannot be restored. The Seller cannot guarantee complete return of samples upon contract termination.
4. The Buyer agrees that samples will be used for analysis, microelement extraction, and internal backup storage.
Article 3 | Payment
1. Within 7 days after the Seller confirms receipt of samples, the Buyer shall pay 50% of the total amount as the initial payment (non-refundable). Order content cannot be modified after this payment.
2. After production, the Seller will provide product photos for confirmation. The final payment must be settled within 7 days. Delivery will not be arranged until the final payment is made.
3. Late payments may incur a penalty of 1% of the total order amount per day (up to the statutory limit). Orders may be cancelled after 30 days of non-payment with no refund.
Article 4 | Delivery and Acceptance
The Buyer acknowledges: production requires high temperature and pressure; each diamond may contain trace inclusions; clarity may differ from expectations; color adjustment via heat treatment may apply; actual carat weight may vary from the ordered range (proportional refund if less; no additional charge if more). The product remains the Seller's property until final payment is settled.
Articles 5–17 | Shipping, Production, Warranties, Delays, Liability & Governing Law
The Buyer bears shipping risk for samples. Finished products shipped by Xingli or secure courier; lost items will be remade or fully refunded. Technical failures entitle the Buyer to a replacement sample submission or full refund. The Seller is not liable for post-delivery loss, misuse, or damage. Natural inclusions are not defects. These Terms are governed by the laws of the Republic of China (Taiwan) and constitute the entire agreement between both parties.